Does RPM Boxes service moves out of the Knoxville area?

Sorry, not yet! We only support moves within the following ZIP Codes: 37701, 37771, 37772, 37774, 37777, 37830, 37849, 37871, 37902, 37909, 37912, 37914, 37915, 37916, 37917, 37918, 37919, 37920, 37921, 37922, 37923, 37924, 37931, 37932, 37934.

If you're just outside one of these ZIPs, just give us a holler at 865-269-6797 and we'll see if we can accommodate you.

Are RPM Boxes cleaned between rentals?

Heck yeah they are! First, we blow out the boxes using highly compressed air (gets rid of any loose debris) then we hand clean and sanitize every bin.

Does RPM Boxes deliver to walkup units?

We do, but there is an additional charge if we have to carry our totes up more than 10 stairs. You can see this additional charge at check out (if you want us to just drop the totes at the bottom of the stairs and you carry them up, there is no additional charge).

Is RPM Boxes a moving company?

Nope, you move your own stuff; we just provide the awesome plastic bins that make your move easier!

How do I pay for my bins?

We accept Visa, Master Card, American Express & Discover.

You pay for your first week's rental during checkout on our website. After that, every week you keep the boxes we automatically charge your card at the listed on-going weekly rate. We like to make it easy on you!

Will RPM Boxes call me before my boxes are delivered or picked up?

Most definitely! When you place your order on our website, we'll send you a confirmation email with all your details.

Then, the day before your scheduled delivery, we'll give you a quick call to confirm the details.

On your delivery day, we'll give you a call to let you know when we are 30 minutes out from delivering your boxes.

If you need to make any modification to your order before your delivery day, just give us a call at 865-269-6797 or email us at Hello@RPMboxes.com.

Do I need to be home during the delivery and pickup of my plastic moving boxes?

Yep, you sure do. When we deliver your RPM Boxes, we'll need you to sign the RPM Boxes rental agreement.

When we pickup your boxes, we need you to be present while we count and inspect the boxes.

Can I keep the boxes longer if I need to?

Sure, we just ask that you call as soon as you realize you'll need the boxes longer than you expected. We'll simply charge your card for the additional usage (you can see what that rate is on the Order Bins page).

Can I buy the plastic moving boxes?

Sure, please just tell the driver who picks up your RPM Boxes how many you would like to keep (cost is $20 per box). We'll charge your card for them and email you a receipt. 

Does my rental charge cover both pickup AND delivery?

Sure does! Pickup and Delivery are both included in your rental price. No hidden surcharges or fees here!

My order of RPM Boxes was already delivered but I just realized I need more. How soon can RPM Boxes deliver?

We try our best to help you select the correct number of RPM Boxes to rent, but you will always be the best judge of how much stuff you have to pack and move. When in doubt, order the next size package up.

If you do need additional boxes, give us a call and let us know. If you need fewer than 20 boxes, there is an additional $20 delivery fee. Your extra boxes will be delivered within 24 hours of your call.

How large are the RPM Boxes?

Our plastic moving boxes are 27" Long x 17" Wide x 12" High. The proven perfect size for all moves. Any larger and they get packed too heavy to move; any smaller and they won't fit a wide enough range of stuff.

Why plastic moving boxes instead of cardboard?

So many reasons!

  • Our plastic moving crates are so much stronger than cardboard boxes (you can stack up to 250 lbs on our crates).
  • Reusing & reducing make a more positive environmental impact than recycling.
  • Cardboard boxes that have excessive tape or glue can't be recycled and instead are taken to the landfill. Our plastic totes are always recycled.
  • Bedbugs love cardboard. Think about that the next time you consider getting used or second-hand cardboard boxes.

I already have movers. Can I still use RPM Boxes?

You sure can! In fact, your movers will love you for it! Our plastic moving totes are so much easier to carry and load than traditional cardboard boxes.

If you're paying your movers to pack for you, consider asking for a discount since they will save time and money from not assembling and taping up boxes (you can pack about 30% faster when using our totes too).

Are packing materials included in my order?

Packing materials are not included in your package, but you can add packing paper to your order during check out.

Can I use tape to secure my bins?

We prefer you didn't. We supply zip ties with every order so you can securely close your moving crates.

Plus, why would you want to deal with the hassle of annoying tape dispensers with dull serrated teeth? Or trying to peel the tape off with your fingernails? Skip that and love your totes.

I ordered too many RPM Boxes. Can I be refunded for the unused ones?

Unfortunately, we can't do that, Hal.

Once you have possession of your RPM Boxes, they are considered to be rented.

What is the cancelation policy?

We provide a full refund on any order canceled within 24 hours of the scheduled delivery. If less than 24 hours, a $25 cancellation fee will be charged.